Posted on

Client retention check up

Every three months you should take a client retention check-up It will take you about an hour to review your books. Look over them carefully see how many clients have reappeared. Also how many times within three months you should see every client at least twice. Then use the math you use every day when mixing color, completing precision cuts and figuring your clients totals. To calculate the percentage of clients that you are retaining and the percentage of clients that are chair hoppers or you are possibly losing. If those numbers shock you. You might want to work on your customer service. Customer retention is 80% customer service! XO~S

Leave a Reply